Refund Policy

We strive to ensure we sell only quality products, and care for all products in our store and those shipped to you.

This refund, exchange and returns policy applies to online and in store purchases. It lasts five working days after the date of purchase, or 48 hours after the item is received, whichever is shorter.

To be eligible for a return, refund, or exchange, your item must be unused, in the same condition you received it and in the original packaging. Proof of purchase is required, preferably by providing your order acknowledgment or shipping confirmation email. You must be the original purchaser and owner of the purchasing method.

We at our sole discretion will decide if a return, refund, or exchange is accepted for errors we cause and not due to changing your mind about an item you purchased, no longer wanting an item, poor research on your behalf or fluctuations in pricing.

For products missing components and for damage within a factory-sealed product when the outer packaging is not damaged, contact the manufacturer. They will often cover your shipping costs and sometimes provide something extra to apologise for the inconvenience.

Items with prices that fluctuate based on supply, demand, playability or ban lists may not be returned if any of these events are deemed to have affected the item's price between the time of purchase and return request.

There are certain situations where only partial refunds are granted: (if applicable)

* Any product that has been picked up in store and has obvious signs of use, is not in its original condition, or has damaged or missing parts for reasons not due to our error

* Any item that is received by us more than 10 working days after delivery, or has been restocked after your refund request due to you not sending the item in a timely manner, or via appropriate means

* Items that have received a reduced sale price after your purchase

Refunds

Once your return is received and inspected, we will notify you of the approval of your refund and the amount being refunded. If your refund is approved, we will submit it to your payment provider within three working days and a credit will automatically be applied to your original method of payment.

In the event that a refund is granted, you will be responsible for paying any credit card fees the provider charges us. We can deduct this from the amount refunded to you.

Late or missing refunds

Some banks take time to process refund requests. If you haven’t received your refund within five working days of confirmation that we are refunding your purchase, contact us to confirm it has been submitted on our end.

Shipping

To return your product, contact us via email at plentyofgamesmelb@gmail.com before sending your product to: Plenty of Games, 278 Collins Street, Melbourne VIC 3000

You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

It is highly recommended you select a trackable shipping service and purchase insurance when returning items. We cannot guarantee that we will receive your returned item.